View frequently asked questions about Shaffer products and services. If you cannot find the answer that you are looking for, please contact us.

SHAFFER HORIZONTAL MIXER HERO IMAGE

Frequently Asked Questions

Shaffer Hybrid Frame Double Arm Triple Sweep Dough Mixer

How long can I expect my order to take once it has been placed?

In-stock replacement parts can be at the customer’s facility the next day. Certain replacement parts must be manufactured and we can estimate the lead time and final estimated time of arrival when providing a quote.

What are the shipping times/fees?

Shipping times and fees vary from one order to the next.

Can I track the status of my order?

Order information is available upon request.

Can I track my order once it has been shipped?

Order shipping information is available upon request. Please contact your sales representative.

How do I clean/maintain my equipment?

Operation, sanitation, and maintenance is covered in our equipment manuals. For a copy of an equipment manual, please contact your sales representative. Our field service department can also provide additional onsite training.